National Heart Centre Singapore x Equitech: Over 9,800 Readings from Home for More Connected Cardiac Care
What if nurses could spend less time collecting routine readings and more quality time with patients who need them?
NHCS’ transformation with Speedback at a glance
In a 12-week pilot, 24 patients with heart failure at National Heart Centre Singapore (NHCS) used Speedback to share health readings from home, giving nurses a clearer picture of their progress between visits.
9,800+
Vital sign readings shared
Across 1,831 check-ins from home
~81%
Average active participation
During eight weeks of monitoring
~70%
Continued sharing readings
After scheduled reminders ended
Core Challenges
The goal was not to make calls faster. It was to make every interaction count.
For someone living with heart failure, a change in weight, blood pressure or breathlessness can be an early sign that more support is needed. These changes often happen at home, between appointments.
Nurses followed up largely by phone, and much of each call went into collecting readings patients could share themselves. Any new approach also had to be simple for older patients and the family members who support them.
Intelligent Design
Patients share their readings. Technology organises the information. Nurses decide what care is needed.
Rather than asking patients to learn a new app, the experience was built around WhatsApp. Patients shared their blood pressure, heart rate, weight and symptoms, including photos of their readings, with scheduled reminders to encourage regular check-ins.
Speedback brought readings, trends and alerts into one dashboard, flagging readings outside expected ranges, missed check-ins and worsening symptoms. Nurses and doctors shaped the monitoring protocols, and clinical decisions stayed with nurses.
Real Impact
Early evidence of how home-based care could work differently
Over eight weeks, patients shared more than 9,800 readings across 1,831 check-ins. Average active participation was around 81%, and about 70% kept sharing readings after scheduled reminders ended, suggesting monitoring was becoming a habit.
With readings and trends in one place, nurses could see who might need attention without relying on routine calls alone.
Technology cannot replace the relationship between nurses and their patients. Thoughtfully designed, it can help create more room for it.