Last updated: 30 September2025
Speedback ("Speedback", "we", "us", or "our") is committed to protecting the rights and privacy of individuals in accordance with the Singapore Personal Data Protection Act 2012 (the “PDPA”). We have partnered with your hospital, institution or organization (your “Care Provider”) (as our customer) to provide you (a “User”) with access to services powered by Speedback’s technology (the “Platform”).
By accessing or using the Platform or by creating an account with us via the Platform, web application, or any other interface (“Platform”) provided by us or our Customer in Singapore, you agree and consent to Speedback as well as our respective agents, authorised service providers and relevant third parties to processing your Personal Data in the manner set forth in this Privacy Policy.
If you do not agree to the Individual User Terms and/or accept any term in this Privacy Policy, please do not provide your Personal Data to us or use the Platform.
This Privacy Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us, nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Data. We may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or changes in the legal or regulatory requirements. As and when the contents of this Privacy Policy are updated or amended, the changes will be uploaded on to our website. Each time you use our Platform, or contact, interact or transact with us, you acknowledge and agree that the latest version of this Privacy Policy shall apply. It is your duty to keep yourself updated as to the latest version of this Privacy Policy.
1.1 Speedback may collect and use your Personal Data (a) for the purposes identified below or separately communicated to you; (b) to facilitate legitimate contractual and legal obligations between you and your Care Provider. Such data may include:
1.1.1 general information about you such as your name; residential and mailing address; location data; email address; ethnic group; gender; nationality; personal identification number (e.g. identity card, NRIC, FIN or passport number); telephone contact number; age or date of birth;
1.1.2 physiological information (e.g. weight; height), information relating to health (e.g. blood pressure, blood glucose level, weight, food intake, activity level etc.), photographs when required for monitoring and/or record keeping purposes.
1.1.3 next of kin information (e.g. emergency contact name, relation to client and contact details);
1.2 As a technological platform, Speedback may also use some of the following technologies in the services and functionalities of Speedback. Examples of some of the technologies which may be used (either by us or by third parties on behalf of us) by or in our electronic services, websites and mobile and web-based applications to collect, use and/or disclose Personal Data include the following:
1.2.1 Authentication confirmations from biometric data services. We do not store biometric data, but may interface with third party biometric data services (such as SingPass which uses biometric-enabled authentication processes for user login) to authenticate your identity when you seek to access Speedback services
1.2.2 Cookies. A number of places on our website and our mobile and web-based applications make use of cookies. A cookie is a small text file placed on your computer or mobile device when you visit a website or use an application. Cookies collect information about users and their visit to the website or use of the application, such as their Internet protocol (IP) address, how they arrived at the website (for example, through a search engine or a link from another website) and how they navigate within the website or application. We use cookies and other technologies to facilitate your internet sessions and use of our applications, offer you services according to your preferred settings, track use of our websites and applications and to compile statistics about activities carried out on our websites and/or through our application. You have the choice to set up your web browser to block cookies which will in turn disable the pixel tags from monitoring your website visit. You may also remove cookies stored from your computer or mobile device. However, do note that when you enable blocking of cookies and pixel tags, it may limit certain features and functions in your use of the Speedback Platform.
1.2.3 Web beacons and tracking links. Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our emails, website or mobile or web-based applications. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response
1.2.4 Local Storage. We may collect and store information (including Personal Data) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
1.3 We generally do not collect your personal data unless: (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us, after: (i) you (or your authorised representative) have been notified of the purposes for which the data is collected; and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes; or (b) collection and use of your personal data without consent is permitted or required by the PDPA or other laws.
1.4 If you provide personal data of a third party with us (e.g. next-of-kin information), you confirm that you are duly authorised by that third party to do so for the purposes for which you have provided that personal data to us.
1.5 When collecting personal data, Speedback may collect it in various ways including:
1.5.1 at onboarding via our registration form;
1.5.2 through your Care Provider and other health related service providers;
1.5.3 when you submit forms, applications, requests or feedback via Speedback;
1.5.4 when you interact with your Care Provider and our customer service officers, for example, via the Speedback Platform, or via telephone calls, letters, face-to-face meetings, social media platforms and/or emails;
1.5.5 when you attend or participate in our events or activities (e.g. public forums or events) and your voice and/or image data is captured on cameras, audio and/or video recordings;
1.5.6 from third parties, including social networks (such as Facebook, LinkedIn or YouTube), when you consent to such third parties disclosing information about you to us that those third parties have collected, whether by logging into or through the social plug-ins on our websites or mobile or web-based applications or otherwise; and
1.5.7 when you submit your Personal Data to us for any other reason.
2.1 Speedback may collect, use and/or disclose your Personal Data for the following purposes:
2.1.1 Platform Operations and Service Provision: Setting up and managing your account and access to the Platform, facilitating your Care Provider’s provision of digital health monitoring and communication services to you, and operating and maintaining the technical infrastructure necessary to deliver Platform services;
2.1.2 Care Coordination with your Care Provider: Authorising and enabling your Care Provider to access your personal data for the purpose of monitoring, assessing, and providing services to you;
2.1.3 Integrating with healthcare computer systems and applications operated by healthcare institutions to enable the provision of medical, health screening, and wellness services;
2.1.4 Platform improvement and development of enhanced features;
2.1.5 Converting your Personal Data to anonymised data for the purposes of analytics, business intelligence, statistical research, and refinement of Speedback’s artificial intelligence and machine learning systems;
2.1.6 Conducting surveys, research, and evaluations to obtain feedback;
2.1.7 Complying with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or to co-operate with any governmental authority; and
2.1.8 Notifying you when Platform updates and upgrades are available; and
2.1.9 Facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales)
2.2 Authorisation for Care Provider Access. By using the Platform, you expressly authorise Speedback to grant access to your personal and health data to your designated healthcare providers and authorised Care Provider members for the purposes of monitoring, assessing, and delivering health and wellness services to you.
2.3 Disclosure of Personal Data. We may disclose your personal data to:
2.3.1 our affiliates, contractors or third party services providers for the purposes set out in paragraph 2.1;
2.3.2 medical and health related service providers and other healthcare institutions upon referral to provide healthcare services (whether that is upon our referral of a patient or another party’s referral to us);
2.3.3 websites, publications or scientific forums or to be used in promotional material for the purposes of publishing research results and outcomes (and as far as possible, for such data to be anonymised);
2.3.4 law enforcement agencies or regulatory authorities where we are required to do so by law;
2.3.5 relevant parties where it is necessary for legal proceedings; or
2.3.6 any other organisations for any authorised purpose with your express consent.
2.4 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (e.g. to allow for the transfer of your medical records to another doctor or health service provider).
We will take reasonable efforts to protect the Personal Data in our possession or under our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot completely guarantee the security of any Personal Data from your use of the Platform, e.g. that no harmful code (such as viruses, bugs, Trojan horses, spyware or adware) will enter or affect your device.
We retain Personal Data as may be required for business, legal, regulatory or compliance purposes, and such purposes do vary according to the circumstances. We will take reasonable steps to dispose or anonymise Personal Data that is no longer needed.
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
You acknowledge and agree that Speedback may engage third-party service providers which process Personal Data on behalf of Speedback, to provide the Platform and associated services. If we do so, we will take reasonable steps with each third party to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
7.1 You are entitled to withdraw your consent for the collection, use and disclosure of your Personal Data at any time. However, depending on the nature of the withdrawal, it may become impossible for Speedback to provide services such as processing or providing services offered by your Care Provider.
7.2 If you have any questions or feedback relating to your Personal Data or our Privacy Policy; would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or would like to obtain access and make corrections to your Personal Data records, you can contact our Data Protection Officer by emailing us at support@speedback.com
This Privacy Policy shall be governed and construed in accordance with the laws of Singapore.
