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Speedback is an AI-supported operating system for proactive care.

It is built by Equitech, which stands for equitable technology. Equitech is a Singapore-based technology and software enterprise that builds transformative digital health platforms.

Virtual care is a continuous, technology-enabled way of supporting people that shifts healthcare from occasional, reactive visits to an ongoing, proactive presence.

It is not simply a digital substitute for a physical visit. It helps surface meaningful care moments from daily life, so interventions can happen before a crisis rather than after.

Alongside Speedback, Equitech builds transformative care models through its Health by Design practice.

Equitech also brings together a community of practitioners and innovators through the Global Action Lab, supporting care transformation partnerships globally.

Speedback works with providers as a long-term partner. That partnership includes:

• Deep listening to understand your service, culture and community
• Co-designing governance, roles and decision-making
• Respecting that your cultural frameworks and service models belong to you
• Adapting the technology to your context
• Ongoing support from a dedicated solutions expert

This reflects our Health by Design practice: solutions are shaped, tested and improved together.

Most providers are up and running on Speedback within a few weeks.

Speedback adapts to your service model, so onboarding focuses on understanding your workflows, cultural context and community needs.

Every provider receives:

• A dedicated solutions expert
• Ongoing training and refinement
• Help with governance, risk planning and service design
• Responsive technical support

Speedback stays alongside you throughout the relationship, not just during setup.

During onboarding, each person is clearly told:

• What data is collected
• How it supports their care
• Who can access it
• That taking part is voluntary

Only people who give explicit consent are enrolled.

Speedback follows strict, independently verified security standards. We limit access to sensitive systems, encrypt all data and monitor our environment continuously.

Only authorised staff with a genuine business need can access production systems, databases or encryption keys.

Only authorised team members who need access to support your service. We enforce:

• Role-based access
• Encrypted remote connections

Access events are logged and auditable.

Yes. All data is encrypted:

• In transit, when it is sent over the internet
• At rest, when it is stored in our databases

These protections are continuously monitored and audited.

Speedback’s security and compliance information is published on our Trust Center, where you can review it in detail.

Speedback is built on globally reliable infrastructure and supported by:

• Continuous system monitoring
• Network segmentation to protect customer data
• A dedicated relationship manager for your organisation